Comments on: Purple Heart Car Donation Program Review http://cardonationreview.com/purple-heart-car-donation-program-review/ Compare Programs, Read Reviews and Get Informed Before Donating a Vehicle Sat, 04 Sep 2010 18:10:34 -0700 http://wordpress.org/?v=2.8.2 hourly 1 By: couldn't have been more helpful http://cardonationreview.com/purple-heart-car-donation-program-review/comment-page-1/#comment-3347 couldn't have been more helpful Thu, 19 Aug 2010 04:07:00 +0000 http://cardonationreview.com/?p=7#comment-3347 I had an unusual donation circumstance and needed the tow service to pick up promptly. Ellen from Purple Heart went above and beyond to ensure that the contract tow service received my paperwork and processed the tow order. She made multiple conference calls and stayed with the issue until the tow service (who was also very helpful) had the order and acknowledged the pick up. It was simply great "customer" service. I had an unusual donation circumstance and needed the tow service to pick up promptly. Ellen from Purple Heart went above and beyond to ensure that the contract tow service received my paperwork and processed the tow order. She made multiple conference calls and stayed with the issue until the tow service (who was also very helpful) had the order and acknowledged the pick up. It was simply great “customer” service.

]]> By: disappointed http://cardonationreview.com/purple-heart-car-donation-program-review/comment-page-1/#comment-3251 disappointed Wed, 19 May 2010 19:18:25 +0000 http://cardonationreview.com/?p=7#comment-3251 I'm in the same boat as jaymee25. I donated by car in early February of this year. Winchester Auto Dealers was quick to pick up the car, and I was promised a receipt within 15 days from Purple Heart. I waited a month, and called Purple Heart - this time I was told that a donation receipt would be sent in 60-90 days. It's now over 90 days and I've called twice. The person I spoke to during the first phone call was very nice, explained that she needed some time to find out where the hold up was and promised emphatically that she would call me back later that day. A week later with no return call, I called back and spoke to someone who was quite rude and explained that directors send out donation receipts and she had no idea when I would get it. Very disappointing experience, I wish I had chosen to donate to a different, more responsive and appreciative organization. I’m in the same boat as jaymee25. I donated by car in early February of this year. Winchester Auto Dealers was quick to pick up the car, and I was promised a receipt within 15 days from Purple Heart. I waited a month, and called Purple Heart – this time I was told that a donation receipt would be sent in 60-90 days. It’s now over 90 days and I’ve called twice. The person I spoke to during the first phone call was very nice, explained that she needed some time to find out where the hold up was and promised emphatically that she would call me back later that day. A week later with no return call, I called back and spoke to someone who was quite rude and explained that directors send out donation receipts and she had no idea when I would get it.

Very disappointing experience, I wish I had chosen to donate to a different, more responsive and appreciative organization.

]]> By: jaymee25 http://cardonationreview.com/purple-heart-car-donation-program-review/comment-page-1/#comment-3033 jaymee25 Sun, 21 Mar 2010 18:42:16 +0000 http://cardonationreview.com/?p=7#comment-3033 I donated my Chrysler 300 to this program on 23 February 2010. They were very quick to react and schedule a pickup once I had contacted them via an online form. They were at my home within two days to pick up my car. The pick up was fast and simple, the man that drove the tow truck used to load my car was also very friendly and efficient. However, they do not deliver on their part of the deal. A donation reciept is promised in writing to be delivered to you approx 3 weeks after your vehicle is picked up. It has been a month since my car was picked up and I have yet to hear anything back or recieve a donation reciept, which means I can't file my taxes because I have no proof of donating. If you use this charity please beware of the slow turn around for recieveing your proof of donation. This charity sounds great in theory, but in reality they do not come through on their part of the deal with those of us that are trying to help them. I donated my Chrysler 300 to this program on 23 February 2010. They were very quick to react and schedule a pickup once I had contacted them via an online form. They were at my home within two days to pick up my car. The pick up was fast and simple, the man that drove the tow truck used to load my car was also very friendly and efficient. However, they do not deliver on their part of the deal. A donation reciept is promised in writing to be delivered to you approx 3 weeks after your vehicle is picked up. It has been a month since my car was picked up and I have yet to hear anything back or recieve a donation reciept, which means I can’t file my taxes because I have no proof of donating. If you use this charity please beware of the slow turn around for recieveing your proof of donation. This charity sounds great in theory, but in reality they do not come through on their part of the deal with those of us that are trying to help them.

]]>