Comments on: Purple Heart Car Donation Program Review

By: certified auto technician

certified auto technician — Sun, 10 Jul 2011 00:46:04 +0000

Purple heart is a good donation area I have more problems with Cars 4 Causes who are rude I donated a 2009 Toyota Prius with no mechanical problems and thy sold it at auction for 125.00. I saw the vehicle it was bought from inside their organization they did not even try to send it to auction their car coordinator took it for himself and sold it for 12,000.00 and pocket the money for himself be careful of that organization

By: Certified Auto Technician

Certified Auto Technician — Thu, 21 Apr 2011 00:28:16 +0000

Purple heart I saw their donation in auction they are above high standard and they micro manage your donation this I saw at auction my advice they get the highest return at auction go ahead give to them

By: bjhunne

bjhunne — Thu, 30 Sep 2010 17:11:58 +0000

We donated our Toyota Tercel to Purple Heart and were quite impressed with the entire procedure. From the first contact with Purple Heart to the last at the towing co. everyone was so very helpful and kind. The gentleman who picked up our car couldn’t have been nicer – we got our tax receipt (which we really didn’t need) in good time as promised and would certainly donate again to Purple Heart.

By: couldn't have been more helpful

couldn't have been more helpful — Thu, 19 Aug 2010 04:07:00 +0000

I had an unusual donation circumstance and needed the tow service to pick up promptly. Ellen from Purple Heart went above and beyond to ensure that the contract tow service received my paperwork and processed the tow order. She made multiple conference calls and stayed with the issue until the tow service (who was also very helpful) had the order and acknowledged the pick up. It was simply great “customer” service.

By: disappointed

disappointed — Wed, 19 May 2010 19:18:25 +0000

I’m in the same boat as jaymee25. I donated by car in early February of this year. Winchester Auto Dealers was quick to pick up the car, and I was promised a receipt within 15 days from Purple Heart. I waited a month, and called Purple Heart – this time I was told that a donation receipt would be sent in 60-90 days. It’s now over 90 days and I’ve called twice. The person I spoke to during the first phone call was very nice, explained that she needed some time to find out where the hold up was and promised emphatically that she would call me back later that day. A week later with no return call, I called back and spoke to someone who was quite rude and explained that directors send out donation receipts and she had no idea when I would get it.

Very disappointing experience, I wish I had chosen to donate to a different, more responsive and appreciative organization.

By: jaymee25

jaymee25 — Sun, 21 Mar 2010 18:42:16 +0000

I donated my Chrysler 300 to this program on 23 February 2010. They were very quick to react and schedule a pickup once I had contacted them via an online form. They were at my home within two days to pick up my car. The pick up was fast and simple, the man that drove the tow truck used to load my car was also very friendly and efficient. However, they do not deliver on their part of the deal. A donation reciept is promised in writing to be delivered to you approx 3 weeks after your vehicle is picked up. It has been a month since my car was picked up and I have yet to hear anything back or recieve a donation reciept, which means I can’t file my taxes because I have no proof of donating. If you use this charity please beware of the slow turn around for recieveing your proof of donation. This charity sounds great in theory, but in reality they do not come through on their part of the deal with those of us that are trying to help them.